Booking Terms & Conditions

Terms & Conditions

When you book with us, the following terms & conditions apply:

1. Age

You must be at least 18 years of age to make a booking of any accommodation. There must be an accompanying adult staying per apartment if all guests are under the age of 18.

2. Changes to Bookings

If you want to change any details of your booking, you must contact our reservations during office hours or email. We will do our best to assist you, but cannot guarantee that changes can be made. For booking cancellations please refer to our cancellation policy.

3. Arrivals & Departures

Check in is from 2.00 pm & check out is by 10.00 am. Requests outside these times may incur fees.

4. Requirements Upon Check-In

You will be required to provide a credit card imprint at check-in to cover incidental charges (credit card must be valid and belong to the person who is registering).
The person registering at check-in must be at least 18 years of age.

In addition, to eliminate identity fraud, we will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.
Please note that all Visa and Mastercard Credit payments will now incur a surcharge of 1.65% (GST Inclusive) and all Visa and Mastercard Debit payments will incur a 1.1% surcharge.

5. Non Smoking

Reflections Coolangatta Beach is a non-smoking building and we ask that you refrain from smoking in your room. Evidence of smoking in rooms will incur a cleaning fee payable by the guest.

6. Mid-Week Service

A mid-week service is provided for bookings of 8 nights or more.

7. Schoolies

Reflections Coolangatta Beach does not accept ‘Schoolies’ bookings. We do not have the policies, procedures or resources to accommodate the unique needs of school leavers during the annual Schoolies Period. In particular, we do not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of guests during this period. For this reason, we reserve the right to reject bookings from school and/or university leavers for the entire “schoolies” period.

8. No Party Policy

Reflections Coolangatta Beach has a strict “No Party Policy”, and we would not recommend any guests booking a Three Bedroom Apartment or Luxury Apartment for a hens, bucks, birthday party or any other private event as you risk being fined and evicted.

9. Copyright

Images and content on the website may not be copied, saved or used in any format unless written permission is granted.

10. Force Majeure

We will not be in breach of the agreement or any way liable to any party, if it is prevented from complying with this agreement by reason of act of God, act of public enemy, act of terrorism, war, earthquake, riot, explosion, compliance and with any law or government restraint order, rule regulations, strikes, lockouts or any other cause not reasonably within the control of Echelon Yeppoon or Dreamtime Resorts. We will not be liable for any loss of any kind whatsoever.

Cancellation Policy

Low Season: (All other dates)
If the booking is cancelled up to 7 days prior to arrival, no fee will be charged. If cancelled later or in case of a no-show, the total price of the reservation will be charged.

Mid Season: (13/09/24 – 12/10/24, 12/01/25 – 26/01/25, 01/04/25 – 16/04/25, 21/04/25 – 26/04/25, 20/09/25 – 11/10/25, 11/01/26 – 25/01/26)
If the booking is cancelled up to 14 days prior to arrival, no fee will be charged. If cancelled later or in case of a no-show, the total price of the reservation will be charged.

High Season: (05/06/24 – 09/06/24, 20/12/24 – 11/01/25, 17/04/25 – 20/04/25, 04/06/25 – 08/06/25, 20/12/25 – 10/01/26)
If the booking is cancelled up to 28 days prior to arrival the deposit will be refunded less a $50 admin fee. If cancelled later or in case of a no show the total price of the reservation will be charged.

If booking dates cross seasons, the most restrictive policy will apply to the booking.

Please be advised of ongoing building maintenance works. Works will take place during weekdays and there may be some noise disturbance. We apologise for any inconvenience this may cause and thank you for your understanding.