Cancellation Policy
Please note: We have two different cancellation policies, and the one applied will correspond to the rate plan you book. Please refer to your booking confirmation for your specific cancellation policy, or contact us for more information.
Flexi Rate Plans:
Low Season: (All other dates)
If the booking is cancelled up to 7 days prior to arrival, no fee will be charged. If cancelled later or in case of a no-show, the total price of the reservation will be charged.
Mid Season: (19/09/26 – 10/10/26, 12/12/26 – 18/12/26, 10/01/27 – 25/01/27, 29/03/27 – 24/04/27, 17/09/27 – 09/10/27, 11/12/27 – 17/12/27, 16/01/28 – 29/01/28)
If the booking is cancelled up to 14 days prior to arrival, no fee will be charged. If cancelled later or in case of a no-show, the total price of the reservation will be charged.
High Season: (19/12/26 – 09/01/27, 25/03/27 – 28/03/27, 09/06/27 – 13/06/27, 18/12/27 – 15/01/28)
If the booking is cancelled up to 28 days prior to arrival the deposit will be refunded less a $50 admin fee. If cancelled later or in case of a no show the total price of the reservation will be charged.
If booking dates cross seasons, the most restrictive policy will apply to the booking.
Non-Refundable Rate Plans:
Bookings made on an Advance Purchase Rate are non-refundable and non-changeable under any circumstances. By booking on this price you are accepting these terms and conditions. Full prepayment is required at the time of booking and will be charged to your designated Visa or Mastercard.
If you have checked in and choose to vacate the apartment before the confirmed departure date, no refund will be issued.
Deposit Policy
Please note: We have two different cancellation policies, and the one applied will correspond to the rate plan you book. Please refer to your booking confirmation for your specific cancellation policy, or contact us for more information.
Flexi Rate Plans:
Low Season: (All other dates)
No deposit will be charged however the total price of the reservation will be charged 7 days prior to arrival.
Mid Season: (19/09/26 – 10/10/26, 12/12/26 – 18/12/26, 10/01/27 – 25/01/27, 29/03/27 – 24/04/27, 17/09/27 – 09/10/27, 11/12/27 – 17/12/27, 16/01/28 – 29/01/28)
No deposit will be charged however, the total price of the reservation will be charged 14 days prior to arrival.
High Season: (19/12/26 – 09/01/27, 25/03/27 – 28/03/27, 09/06/27 – 13/06/27, 18/12/27 – 15/01/28)
A $500 deposit will be taken at the time of booking and the final payment will be charged 28 days prior to arrival.
If booking dates cross seasons, the most restrictive policy will apply to the booking.
Non-Refundable Rate Plans:
Bookings made on an Advance Purchase Rate are non-refundable and non-changeable under any circumstances. By booking on this price you are accepting these terms and conditions. Full prepayment is required at the time of booking and will be charged to your designated Visa or Mastercard.
If you have checked in and choose to vacate the apartment before the confirmed departure date, no refund will be issued.
Terms & Conditions
When you book with us, the following terms & conditions apply:
1. Age
All guests must be over the age of 18 unless accompanied by a parent or legal guardian for the duration of the stay. Proof of age in the form of photo ID will be required prior to the release of keys. The property has the right to refuse any booking, or access to the property when the legal guardian cannot provide a current form of acceptable ID when requested at check-in or is not present at check-in, nor intends to stay at the property for the duration of the booking.
2. Changes to Bookings
Any changes to a reservation must be submitted to Reflections Coolangatta Beach in writing. Amendments will be subject to the terms, notice periods and any applicable charges in accordance with the property’s cancellation policy. If you have checked in and choose to vacate the apartment prior to the confirmed departure date, no refund will be issued.
3. Group Bookings
All Group Bookings are subject to our ‘Group Booking Terms & Conditions’, which are available upon request.
4. Arrivals & Departures
Check in is from 2.00 pm & check out is by 10.00 am. Requests outside these times may incur fees.
5. Requirements Upon Check-In
You will be required to provide a credit card imprint at check-in to cover incidental charges (credit card must be valid and belong to the person who is registering).
The person registering at check-in must be at least 18 years of age.
In addition, to eliminate identity fraud, we will ask you to provide photo ID at check-in to ensure that your identity matches the booking identity. A record and/or copy of this photo ID may be retained to minimise the risk of fraudulent credit card usage and for verification purposes with your credit card provider in the event of disputation.
Please note that all Visa and Mastercard Credit payments will now incur a surcharge of 1.65% (GST Inclusive) and all Visa and Mastercard Debit payments will incur a 1.1% surcharge.
6. Non-smoking
Reflections Coolangatta Beach is a non-smoking building, and we ask that you refrain from smoking in your room. Evidence of smoking in rooms will incur a cleaning fee payable by the guest.
7. Mid-Week Service
A mid-week service is provided for bookings of 8 nights or more.
8. Schoolies
Reflections Coolangatta Beach does not accept ‘Schoolies’ bookings. We do not have the policies, procedures or resources to accommodate the unique needs of school leavers during the annual Schoolies Period. In particular, we do not have adequate resources to engage qualified security personnel to guarantee the safety, comfort and convenience of guests during this period. For this reason, we reserve the right to reject bookings from school and/or university leavers for the entire “schoolies” period.
9. No Party Policy
Reflections Coolangatta Beach has a strict “No Party Policy”, and we would not recommend any guests booking a Three Bedroom Apartment or Luxury Apartment for a hens, bucks, birthday party or any other private event as you risk being fined and evicted.
10. Pet Policy
Unfortunately no animals of any kind are permitted in the complex without the prior approval of the Body Corporate. Guests who bring animals into the complex may be evicted without the right to a refund.
Reflections Coolangatta Beach accepts guide, hearing, and/or assistance dogs in accordance with both the Guide, Hearing and Assistance Dogs Act 2009 and Anti-Discrimination Act 1991. All certified animals must display the Queensland Government-approved patch on their coat or harness, in addition to a copy of the Handler Identity Card being provided prior to check in. The ID presented on the Handler Identity Card must match the handler onsite. Failure to meet the above requirements will result in pets being excluded from the property. For the purpose of this policy, therapy and emotional support pets are not permitted on the property.
Guide, hearing or assistance dogs may be vacated from the Resort if that animal’s behaviour poses a direct threat to the health or safety of others. Reflections Coolangatta Beach accepts no responsibility for approved guide, hearing, and/or assistance dogs.
11. Copyright
Images and content on the website may not be copied, saved or used in any format unless written permission is granted.
12. Force Majeure
We will not be in breach of the agreement or any way liable to any party, if it is prevented from complying with this agreement by reason of act of God, act of public enemy, act of terrorism, war, earthquake, riot, explosion, compliance and with any law or government restraint order, rule regulations, strikes, lockouts or any other cause not reasonably within the control of Reflections Coolangatta Beach or Dreamtime Resorts. We will not be liable for any loss of any kind whatsoever.
